You are using an outdated browser. For a faster, safer browsing experience, upgrade for free today.

Terms & Conditions

  1. The following sales conditions (the Conditions) shall:
    1. Apply to all users (Customer) of the online shopping environment (website, webshop, e-store) www.turbokompressorid.ee belonging to Bane Roco OÜ.
    2. Regulate the relationship between the parties to the Sales Contract: the owner of the webshop Bane Roco OÜ (registry code 10506203) and the Customers of the webshop.
    3. In addition to the conditions of use of the webshop, all activities between the parties are governed by the legislation of the Republic of Estonia.
    4. Bane Roco OÜ reserves the right to amend the Conditions and the sales prices to further benefit the the webshop and/or its security. Any and all modifications to the Conditions and the sales prices shall be made available on the website www.turbokompressorid.ee. The amendments shall take effect starting from their publication on the website. For any orders submitted by the Customers, prior to the change of the Conditions, the previous version of the Conditions shall apply, unless otherwise stated by the legislation of the Republic of Estonia.
  2. Prices and currency
    1. All purchases shall be paid in full immediately after the purchase is made (according to paragraph 4 of these Conditions). All prices shown in the webshop for any specific order are valid only in case of full payment received. The customer is not entitled to claim compensation for any price differences that might occur after the submission of their order.
    2. All prices in www.turbokompressorid.ee webshop include 20% VAT.
    3. All prices indicated are in Euros and all payments are processed in Euros.
  3. Finalizing the order and paying for the goods
    1. A shopping cart will be created automatically subsequent to a Customer clicking the „Add to Cart“ button.
    2. The list of items and number of products added to the shopping cart may be modified at any point in time. To confirm the changes, the Customer should click the „Update shopping cart“ button. To continue finalizing the order, the Customer should click the „Checkout“ button, upon which the Customer will be directed to the checkout page where all relevant contact information can be filled in.
    3. All mandatory fields in the Checkout page must be filled. After each subsection of the checkout is filled correctly, clicking on the „Continue“ button shall open the next subsection. Once all of the information is filled, the Customer will be directed to the payment page to select their desired payment method.
    4. The customer is responsible for submitting valid contact details and information for all mandatory fields when submitting the order. Bane Roco OÜ is not liable for any delays in delivery when they are caused by inaccurate details as presented by the Customer. Additionally, the webshop is not liable for the costs of returning or reshipping the order, if it is caused by inaccurate or false details presented by the Customer upon submitting the order.
    5. Upon successful submission of the order, the webshop shall send the Customer a confirmation e-mail. A payment obligation arises from the successful submission of an order. All available payment methods are listed in paragraph 4 of these Conditions.
    6. The Sales Contract enters into force upon the successful receipt of payment made by the Customer to Bane Roco OÜ’s bank account.
    7. In case a product is out of stock, Bane Roco OÜ will notify the customer by phone or e-mail as soon as possible, but no later than within 3 working days after receipt of the payment for an order.
    8. When purchasing a restored turbocompressor, a deposit payment is included with the order. This deposit shall be returned to the Customer as soon as the Customer returns their old, fully intact turbocompressor to Bane Roco OÜ.
  4. Procedure of payment for the goods

    A purchase shall be paid in full after submission of the order on the webshop. Payment methods are listed in subsections 4.2-4.4. A suitable payment method can be selected during the finalization of the order. The available payment methods are:

    1. Online payment using a bank link– a Customer may choose a suitable direct link to their online bank. To process the payment, the Customer should have their online banking logins and passwords available. Upon successful login, a payment form opens up with prefilled information along with the amount due to be paid. After checking the payment information, the Customer can finish the payment. If any mistakes are found, the Customer may cancel the payment process and return to the webshop.
    2. Credit card – Once a customer has confirmed the validity of all the information shown in the credit card payment environment, they must fill in the required fields with data from the credit card. If any inconsistencies are found, the customer may cancel the payment at any time. The order delivery time may lengthen with this type of payment, as credit card payments are processed and received by Bane Roco OÜ in 1-2 working days.
    3. Cash or card payment in the office of Bane Roco OÜ, located at Betooni 11e, Tallinn.
    4. For any orders exceeding the value of 1000€, Bane Roco OÜ reserves the right to ask for prepayment. If prepayment is not received within 5 working days, the order is cancelled.
    5. Where the payment amount received to the bank account is less than the amount due for the goods, Bane Roco OÜ shall notify the Customer accordingly and request for an additional payment.

  5. Delivery of goods in Estonia
    1. Once the Sales Contract has entered into force (according to paragraph 3.6 of the Conditions), the products shall be delivered to the Customer in accordance with the contact information submitted in the order finalization process. The Customer shall be contacted by phone to organize the delivery of the order.
    2. All products along with the appropriate informational materials and documentation shall be delivered within the estimated delivery times as shown with the ordered product and in these Conditions. For any product in stock, the average delivery time is 3-7 working days in Estonia. Once Bane Roco OÜ has released the order to the courier company, the latter shall contact the Customer to confirm the delivery date and time.
    3. Couriers DPD or Cargobus shall deliver the order to the address submitted in the order by the Customer. Changing the place of delivery is not possible once the order has been released to the courier.
    4. The customer is responsible for submitting valid contact details and information for all required fields when submitting the order. Neither Bane Roco OÜ nor the Courier is liable for any delays or misunderstandings in delivery resulting from inaccurate details presented by the Customer.
    5. The courier shall deliver the order to the Customer with a delivery note. Prior to signing the delivery note, the Customer must make a visual check of the order’s outer packaging. In case of any notable damage to the packaging, the Customer must make a note of it on the courier’s delivery note. If possible, a photograph should be made of the damage and then Bane Roco OÜ should be contacted as soon as possible, but no later than 3 days by e-mail address info@turbo.ee or contact phone numbers: +372 600 7764, +372 6007763, +372 505 9263, +372 50 72 304.
    6. In case of damage occurring to the product itself during delivery, the product shall be replaced for the Customer.
  6. Delivery outside of Estonia:
    1. Subsequent of the Sales Contract entering into force (according to paragraph 3.6 of the Conditions), the order shall be delivered to the Customer in accordance with the contact information submitted in the order finalization process.
    2. Within Europe, DPD courier shall deliver the order to the address submitted in the order by the Customer. Changing the place of delivery is not possible once the order has been released to the courier.
    3. The Customer is responsible for submitting valid contact details and information for all mandatory fields when submitting the order. Neither Bane Roco OÜ or the Courier is liable for any delays or misunderstandings in delivery resulting from inaccurate details presented by the Customer.
    4. The courier shall deliver the order to the Customer with a delivery note. Prior to signing the delivery note, the Customer must make a visual check of the order’s outer packaging. In case of any notable damage to the packaging, the Customer must make a note of it on the courier’s delivery note. If possible, a photograph should be made of the damage and then Bane Roco OÜ should be contacted as soon as possible but no later than 3 days by e-mail address info@turbo.ee or contact phone numbers: +372 600 7764, +372 6007763, +372 505 9263, +372 50 72 304.
    5. In case of damage occurring to the product itself during delivery, the product shall be replaced for the Customer.
    6. For requesting delivery outside of Europe, please contact the Customer support of Bane Roco OÜ via e-mail info@turbo.ee or phone: +372 600 7764, +372 6007763, +372 505 9263, +372 50 72 304
    7. When ordering to a country where it is necessary to undergo customs or other additional procedures (in addition to transfer of goods to the carrier) to receive the order, the Customer shall be responsible for timely and accurate compliance with such procedures.

    Cost

    Country Transport method Cost Free transport Transport time
    Estonia Customer pick up 0 Yes 1-2 working days
    Cargobus terminal payment upon receipt No 1-2 working days
    DPD kuller 5,6-10 € No 1-2 working days
    Courier 0 Yes, free shipping in Tallinn 1-2 working days
    Finland Courier 17 € No In Helsinki and surrounding areas 1-3 days
    DPD courier   No Up to 7 working days
    Europe DPD courier   No Depends of the shipping method
    Rest of the world By request   No Depends of the shipping method

    Prices do not include VAT

  7. Cancellation of the order and the right to return
    1. The Customer may withdraw from the Sales Contract within 14 days after receiving the goods without giving any reason.
    2. The right to return expires after 14 days starting from the day when the Customer or a third person (other than the courier) received the order into their possession.
    3. To cancel the order and withdraw from the Sales Contract, the Customer must notify Bane Roco OÜ of their respective decision by a written notification via e-mail.
    4. Where the Customer withdraws from the Contract in a way stated in paragraph 7.1, Bane Roco OÜ shall return to the Customer any and all payments received from the Customer, including shipping costs, within 14 days. Bane Roco OÜ may refuse to make the repayment until the goods being the object of the contract are returned or until the Customer submits evidence that the Customer has shipped the goods in the packed form.
    5. Bane Roco OÜ is to make the repayments stated in subsection 7.4 using the same payment method that the Customer used making the original payment, except where the Customer explicitly agrees for using a different payment method. The Customer shall not bear any service fees or other expenses in connection with such repayments.
    6. Bane Roco OÜ has the right to present claims to the Customer regarding the decrease in the value of the product within one month as of the receipt of the returned Product.
    7. If the condition of the product returned has deteriorated, the Customer is responsible for the decreased value of the product due to its use only if the product has been used in any other way than is necessary to verify its nature, qualities and functioning. To verify the object's nature, qualities and proper functioning, the Customer should treat and use the object only in the manner that would be generally allowed in a store.
    8. Due to the nature of the goods sold in the webshop, the products being returned must be unused and in their original packaging. The products returned must be packed in an outer packaging in a way that protects them from potentially getting lost or damaged during transport and to not cause harm to anyone. If products are bought as a set or inclusive of a gift, the full set must be returned in its entirety.
    9. The Customer shall bear shipment expenses occurring from the return of the goods.
    10. If the Customer has used or tested the returned product in any other way than is necessary to verify its nature, qualities and functioning, or in the manner that would not be generally allowed in a store, the Customer shall be held responsible for the decreased value of the product, and Bane Roco OÜ has the right to deduct this sum from the amount subject to repayment to the customer. If the Customer does not agree to the decrease in the value as indicated by Bane Roco OÜ, the Customer has the right to involve an independent expert in order to establish the decreased value of the product. The costs related to the independent expert assessment shall be incurred by the party whose opinion proved to be unfounded. If such party cannot be determined, the costs related to the expert assessment shall be divided equally between the Seller and the Customer.
    11. The right of withdrawal shall not apply, if the products were delivered to the Customer in closed packaging that is not subject to return for hygiene or health protection reasons, or if they have been opened by the customer after delivery.
    12. The Customer may use the attached standard form of the withdrawal notification, however this is not obligatory (available here).
  8. Warranty, liability and return of non-compliant goods
    1. Bane Roco OÜ shall be liable for any noncompliance or defects found on the products within the following periods:
      1. In case of a new product, within 2 years from the date of delivery of the product to the Customer.
      2. In case of a restored product, within 1 year.
    2. Bane Roco OÜ shall not be held liable:
      1. For damage caused at the fault of the Customer.
      2. For any defects arising from the improper use of the product.
      3. For any defects arising from normal wear and tear that may occur during the intended use of the product.
    3. In case of any defects or noncompliance, the Customer may request the repair or replacement of the products. Alternatively, they have the right to withdraw from the Sales Contract and return the defective product to Bane Roco OÜ at the expense of Bane Roco OÜ.
    4. Where a product is returned due to a defect or noncompliance, Bane Roco OÜ shall make a full repayment for the products (incl the cost of transport) to the bank account of the Customer within 2 working days of receiving notification of return, presuming the Customer has also returned the defective product during this period.
    5. Where the goods do not comply with contractual conditions, the Customer may use their rights as stated under the warranty or by the legislation of the Republic of Estonia.
  9. Submitting claims
    1. Where the Customer does not return the goods within 14 days since receipt and the goods demonstrate noncompliance with contractual conditions (deficiencies), in order to recede from the Contract the Customer shall submit a written claim to the company.
    2. 2. In case the goods demonstrate deficiencies, Bane Roco OÜ shall be liable for any noncompliance in accordance to the deadlines stated in subsection 8.1. If a defect arises within the first six months starting from the date of delivery to the Customer, it is presumed that the defect existed already during the delivery. It is up to the webshop to prove the opposite.
    3. The claim to the webshop shall include the following information:
      1. The Customer’s name and contact details;
      2. The date of submission of the claim;
      3. The incompliance demonstrated by the goods;
      4. The claim submitted to the online store;
      5. The Customer shall also attach the document confirming the transaction / a purchase bill / a copy of payment order.
      6. Warranty form
    4. Bane Roco OÜ shall respond to all claims within 15 days. Where it is impossible to respond to the claim within 15 days, Bane Roco OÜ shall inform the Customer accordingly and shall set a new reasonable time for the response.
    5. Where Bane Roco OÜ does not satisfy the Customer’s claim, it shall provide the Customer with a written reasoning.
    6. If any defects occur, Bane Roco OÜ shall replace the product with an identical product. If replacing the product is not possible, Bane Roco OÜ shall return all payments applicable to the Sales Contract to the Customer.
    7. In case a Customer and Bane Roco OÜ are unable to find a satisfactory solution for the dispute, the The Customer also has the right to turn for protection of his/her rights to the Consumer Dispute Committee working under the Consumer Protection Board. More information on submission of claims is available on the website www.komisjon.ee. Reviewing the claim is free of charge. For solution of complaints for orders outside of Estonia, the consumer can turn to the European Commission official website for Online Dispute Resolution.
  10. Responsibilities and Force Majeure
    1. Bane Roco OÜ is responsible to the customer and the customer is responsible to Bane Roco OÜ for any damages caused to the other party by breaking these Conditions the the full extent of the Law of the Republic of Estonia.
    2. Bane Roco OÜ shall not be held liable for damage caused or for delay in delivery of the Product, if the damage or delay in delivery are the result of circumstances that Bane Roco OÜ could not have influenced or foreseen (Force majeure)
  11. Other provisions
    1. Any personal data that becomes available to Bane Roco OÜ during the Customer’s use of the website or making purchases, are considered to be confidential. An encrypted data transmission channel for the banks shall guarantee the safety of the personal information of the customer. Bane Roco OÜ does not have access to such data.
    2. For any topics not covered by these Conditions, the legislation of the Republic of Estonia applies.
    3. Any disputes between the Customer and Bane Roco OÜ related to the orders made via the webshop, shall be solved by the Consumer Dispute Committee working under the Consumer Protection Board, located at Pronksi 12,10117 Tallinn, info@tarbijakaitseamet.ee. The disputes shall be settled by following the legislation of the Republic of Estonia.
    4. Bane Roco OÜ reserves the right to invoice the Customer for storage costs in case the Customer exceeds the mutually agreed pick up date by more than 3 days.
  12. Disclaimer:
    1. The product images are illustrative only.
    2. All prices and availability of the Products are subject to change without prior notice. Should the purchase prices or availability of the products change significantly, Bane Roco OÜ reserves the right to cancel the order and refund the payment to the Customer within 2 working days.
    3. Bane Roco OÜ reserves the right to cancel any order in case of the following occurring: a) a human error in inserting the selling price or b) a technical error in the system (for example, a 7000 euro product has mistakenly been up for sale for the price of 70 euros).
    4. Product information is regularly checked and/or modified.
  13. Protection and processing of personal data
    1. Bane Roco OÜ ensures that the Customer’s data is used only for its designated purpose incl. in ways stated in the Privacy policy. Privacy policy is applicable to all users of the website www.turbokompressorid.ee. By continued use of the website, the user agrees to its Privacy policy.
    2. Bane Roco OÜ processes personal data that became available to it only for a designated purpose and shall not disclose the information to any thirds persons, except in situations indicated by law.
    3. To process Customer’s details that became available to Bane Roco OÜ during the formation of an order, the Customer shall give Bane Roco OÜ their explicit consent before submitting the order. Without giving this consent, the order cannot be submitted.
    4. In case the Customer has agreed to the use of their personal data (during the signing of Sales contract or in their Customer account) as part of marketing activities, the Seller shall use this information only as stated in the Privacy conditions, incl sending direct marketing, discount offers and electronic information about campaigns (e-mail or SMS).
    5. Personal data is data gathered by Bane Roco OÜ to fulfill its contractual obligations arising from the Sales Contract or to be in contact with the Customer.
    6. The Customer may review, fill and modify their personal data via their Customer account on the website www.turbokompressorid.ee, in the „My Account“ section. Should the Customer not have an account, they may request information via Customer Service.
    7. Bane Roco OÜ shall use all precautions (incl administrative, technical and physical) to protect their user’s personal data. Access to the personal data is only given to authorized persons.