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Delivery Information

  1. Delivery of goods in Estonia
    1. Once the Sales Contract has entered into force (according to paragraph 3.6 of the Conditions), the products shall be delivered to the Customer in accordance with the contact information submitted in the order finalization process. The Customer shall be contacted by phone to organize the delivery of the order.
    2. All products along with the appropriate informational materials and documentation shall be delivered within the estimated delivery times as shown with the ordered product and in these Conditions. For any product in stock, the average delivery time is 3-7 working days in Estonia. Once Bane Roco OÜ has released the order to the courier company, the latter shall contact the Customer to confirm the delivery date and time.
    3. Couriers DPD or Cargobus shall deliver the order to the address submitted in the order by the Customer. Changing the place of delivery is not possible once the order has been released to the courier.
    4. The customer is responsible for submitting valid contact details and information for all required fields when submitting the order. Neither Bane Roco OÜ nor the Courier is liable for any delays or misunderstandings in delivery resulting from inaccurate details presented by the Customer.
    5. The courier shall deliver the order to the Customer with a delivery note. Prior to signing the delivery note, the Customer must make a visual check of the order’s outer packaging. In case of any notable damage to the packaging, the Customer must make a note of it on the courier’s delivery note. If possible, a photograph should be made of the damage and then Bane Roco OÜ should be contacted as soon as possible, but no later than 3 days by e-mail address info@turbo.ee or contact phone numbers: +372 600 7764, +372 6007763, +372 505 9263, +372 50 72 304.
    6. In case of damage occurring to the product itself during delivery, the product shall be replaced for the Customer.
  2. Delivery outside of Estonia:
    1. Subsequent of the Sales Contract entering into force (according to paragraph 3.6 of the Conditions), the order shall be delivered to the Customer in accordance with the contact information submitted in the order finalization process.
    2. Within Europe, DPD courier shall deliver the order to the address submitted in the order by the Customer. Changing the place of delivery is not possible once the order has been released to the courier.
    3. The Customer is responsible for submitting valid contact details and information for all mandatory fields when submitting the order. Neither Bane Roco OÜ or the Courier is liable for any delays or misunderstandings in delivery resulting from inaccurate details presented by the Customer.
    4. The courier shall deliver the order to the Customer with a delivery note. Prior to signing the delivery note, the Customer must make a visual check of the order’s outer packaging. In case of any notable damage to the packaging, the Customer must make a note of it on the courier’s delivery note. If possible, a photograph should be made of the damage and then Bane Roco OÜ should be contacted as soon as possible but no later than 3 days by e-mail address info@turbo.ee or contact phone numbers: +372 600 7764, +372 6007763, +372 505 9263, +372 50 72 304.
    5. In case of damage occurring to the product itself during delivery, the product shall be replaced for the Customer.
    6. For requesting delivery outside of Europe, please contact the Customer support of Bane Roco OÜ via e-mail info@turbo.ee or phone: +372 600 7764, +372 6007763, +372 505 9263, +372 50 72 304
    7. When ordering to a country where it is necessary to undergo customs or other additional procedures (in addition to transfer of goods to the carrier) to receive the order, the Customer shall be responsible for timely and accurate compliance with such procedures.


Maksumus

Country Transport method Cost Free transport Transport time
Estonia Customer pick up 0 Yes 1-2 working days
Cargobus terminal payment upon receipt No 1-2 working days
DPD kuller 5,6-10 € No 1-2 working days
Courier 0 Yes, free shipping in Tallinn 1-2 working days
Finland Courier 17 € No In Helsinki and surrounding areas 1-3 days
DPD courier   No Up to 7 working days
Europe DPD courier   No Depends of the shipping method
Rest of the world By request   No Depends of the shipping method

Prices do not include VAT